Support Associate – Creator Communications

ShopMy is seeking a dedicated and detail-oriented Associate to join our Creator Communications & Support team. In this role, you will be instrumental in delivering exceptional support to our creators, ensuring they have the tools and resources needed to succeed on our platform. This position will focus on assisting creators through various support channels, providing timely answers to inquiries, and educating them on how to maximize their earnings. The Creator Communications & Support team is a key component of ShopMy’s commitment to our creator community, offering assistance, guidance, and education to empower creators at every step of their journey with us.

The compensation for this role will be between $60,000-$80,000 annually.

Responsibilities..

• Serve as the primary contact for creator inquiries through our help channels, ensuring timely and professional responses to a variety of questions and requests
• Provide direct support through one-on-one calls with creators, troubleshooting issues, and guiding them through platform features
• Assist the Creator Communications team with ongoing communication efforts, including the preparation and distribution of newsletters, push notifications, and one-off email campaigns to keep creators informed
• Document common inquiries to contribute to an internal knowledge base, enhancing our support resources and enabling efficient resolutions for future inquiries

Your qualifications…

• Bachelor’s degree required
• 1-2 years of professional experience in customer facing/service role, preferably at a high growth SaaS company
• Efficient, self motivated, and collaborative
• Highly organized with strong attention to detail
• Keen ability to diagnose problems and present potential action-oriented solutions
• Ability to work collaboratively in a fast-paced, dynamic environment, and comfort executing under tight deadlines and urgent requests
• Proficient in Excel, Powerpoint, Google suite; knowledge of SQL and Shopify and POS systems is a plus
• Familiarity with MailChimp and other communication platforms
• Knowledge of the creator economy and affiliate market

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Reimbursements up to $200/month to spend on teammate outings
• 401k program (3% automated contribution from ShopMy!)
• ClassPass Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO