Support Specialist -IT

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is a small but mighty team using technology to build that future.

What you’ll do here:

• Act as the primary point of contact for all IT-related issues, providing tier-1 support and ensuring timely resolution of service desk requests
• Log, track, and resolve IT incidents in a timely manner
• Contribute to and maintain the internal IT knowledge base
• Collaborate with other IT team members to identify and implement process improvements

You will love this role if…

• You enjoy solving technical problems and helping others.
• You are passionate about technology and staying up-to-date with the latest trends.
• You are energized by working in a fast-paced startup environment.
• You want hands-on experience with the latest technologies.
• You value great customer service.

You’d be a great fit if…

• You have 1-3 years of experience in IT support or a related field.
• You have administration expertise with at least three of the following products: Okta, Google Workspace, Zoom, Slack, Atlassian Jira, Atlassian Confluence, and 1Password.
• You have strong problem-solving and analytical skills.
• You have excellent communication and interpersonal skills.
• You have a strong understanding of macOS, Windows, and ChromeOS operating systems

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial Screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
• Take Home Exercise: You’ll complete a short (<1 hour) take home exercise.
• First Round: You’ll meet with the IT Manager to discuss your previous experience, and do an initial technical screen.
• Final Rounds: You’ll meet several team members for technical and non-technical interviews, and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We’ll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

Compensation and benefits: 

• The starting salary for an IT Support Specialist at Headway is $85,000.00 based on industry tenure and experience.

Benefits offered include:

• • Equity Compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development