Our Value Proposition: Clearcover is a venture-backed technology start-up disrupting the trillion dollar legacy insurance market. We’ve focused on building products that create confident, happy customers – and we’re flourishing. We believe in putting our people first, paying them well and working together to solve tough problems. If you’d like a high-growth opportunity with an award-winning company, let’s chat. Job Summary: Claims Representatives have the important and unique role of helping Clearcover customers during one of the moments that matters most: When they must file an insurance claim. Our Claims Representatives are empathetic, patient people who love connecting with and helping customers. Clearcover Claims Representatives remain calm under pressure, thrive on the challenge of turning frowns upside-down, and have a passion for creating lifelong customer relationships. Going above and beyond for a customer is our standard mode of operation, which has empowered Clearcover to drive customer satisfaction that far exceeds the P&C insurance industry standard. Responsibilities: - Guide our customers through the claims process
- Assess bodily injury claims with urgency to determine the extent of injuries, liability, and coverage
- Address physical damage claims and guide customers through the repair process
- Conduct thorough investigations into the circumstances surrounding injury claims
- Collect and analyze evidence, statements, and police reports to establish liability
- Utilize medical expertise to evaluate the reasonableness and necessity of medical expenses
- Engage in negotiations with claimants, legal representatives, and medical professionals to reach fair and amicable settlements
- Address customer complaints, provide appropriate solutions and alternatives, and follow up to ensure the resolution of claims issues
- Fanatically monitor and manage incoming and outgoing customer interactions via email, chat, text, and phone
- Contribute to process and product information in the team’s Knowledge Base
- Identify and assess customers’ needs through relatively unstructured interaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Keep records of customer interactions and file documents
- Deliver on Clearcover’s promise to our customers by actually solving their problems (also paying attention to service level guidelines and policies)
Required Skills/Abilities: - Proven experience as a Claims Representative with a focus on bodily injury claims
- In-depth knowledge of medical terminology and the injury claims process
- Intermediate knowledge of the litigation process
- Demonstrated ability to remain friendly under pressure and resilient to negativity
- Demonstrated ability to balance the needs of the customer with the needs of the business
- Excellent writing and grammar skills
- Strong active listening skills; able to communicate clearly through phone conversations
- Capable of writing with impact through email, text, chat, or social media
- Familiarity with CRM & support systems and practices
- Customer orientation and ability to adapt/respond to different types of individuals
- Ability to multitask, prioritize, and manage time effectively
- A tactful, timely sense of humor is also a must. We’re getting funnier but we can still be funnier-er
Required Education and Experience: - College degree preferred
- Adjuster or P&C insurance license required
- 5+ years of injury claims experience required
Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer.
But wait, there’s more: As a people-first company, your health and well-being is a priority at Clearcover. We offer comprehensive benefits for individuals and families: - Medical. We offer rich and affordable BCBS plans for you and your dependents. If you select the high deductible health plan, we offer an HRA and contribute to your HSA.
- Dental and vision. We cover 100% of dental and vision premiums for you and your dependents.
- Pre-tax benefits, disability, and life insurance.
- 401(k). We contribute 3%, even if you contribute nothing.
We’ve also curated a stack of perks and benefits that stretch beyond the expected. Our people have access to: - Generous vacation, 12 paid holidays, and parental leave.
- Equity in the company (plus an evergreen plan) and an annual bonus program.
- Employee resource groups and mental health workshops.
- Top of the line hardware and meeting free “Focus Fridays”.
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